FAQs

We are usually asked about:

You can, but please be quick! All orders placed before 4pm are dispatched the same working day and once your order has reached a certain point within the dispatch process, we are unable to make any changes to it. Even if you ask us in time, we may not have the size or colour you want in stock. We can only make changes that do not increase the value of your order.

Unfortunately not as once your payment has been processed we are unable to change this. If you require an additional item, you would need to place a new order. If you place a second order the same day and contact us to let us know both order numbers, we will do our best to ensure they are dispatched together so that we can refund you any additional postage costs incurred.

You can, but again, please be quick. All orders placed before 4pm are dispatched the same working day and once your order has reached a certain point within the dispatch process, we are unable to stop it from being dispatched. Please email or phone as soon as you can so we can try to help you.

Sorry, not at the moment. All orders need to be placed online for security. If you are having any difficulty placing an order online by all means give us a call and a member of our team will do their best to help you.

Sorry, but unfortunately we are unable to amend your order if you forgot to enter your discount code when you placed your order. Please contact us if you have any problems adding a discount code.

You can check out our delivery page and find out all our delivery prices. Link at the bottom of the page.

If you can't select your size, unfortunately this usually means we have no more stock. However, we may be expecting a delivery so please send us an email to check. Please note that it is very unlikely that we will be restocking items that are reduced in our sale and only the sizes displayed on the website will be available.

Once you check out from the cart page, you will be directed to the customer detail page. If you find the “order summary” section, you will find a box to type in your discount code. Any problems please email us info@veruckt.com

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